Service Operations, Bundling, Search, Supply Chain Management

Allen Wu joined the Department of Industrial Engineering and Decision Analytics at the Hong Kong University of Science and Technology as an Assistant Professor in 2018, and was promoted to an Associate Professor in 2024. He received his PhD in Industrial Engineering and Management Sciences from Northwestern University (2018) and BS in Math and Applied Math from Shanghai Jiao Tong University (2013).

1. C. Wu, C. Jin, Q. Liu (2024) Bundling Variety, Usage, or Both? A Multi-Service Analysis of Pay-Per-Use and Subscription Pricing. Production and Operations Management, Forthcoming. 


2. C. Wu, C. Jin, Y. Chen (2024)  Add-on Pricing: A Queueing Perspective. Production and Operations Management, 33(2): 550-565.


3. C. Jin, C. Wu, Y. Chen (2023)  Managing Competition from Within and Outside: Using Strategic Inventory and Network Externality to Combat Copycats. Manufacturing & Service Operations Management, 25(5): 1814-1834.


4. C. Wu, C. Jin, S. Veeraraghavan (2023) Designing Professional Services: Pricing and Priorities. Production and Operations Management, 32(8): 2578-2595.


5. A. Bassamboo, R. Randhawa, C. Wu (2023) Optimally Scheduling Heterogenous Impatient Customers. Manufacturing & Service Operations Management, 25(3): 1066-1080.


6. C. Jin, C. Wu, A. Lahiri (2022) Piracy and Bundling of Information Goods. Journal of Management Information Systems, 39(3): 906-933. 


7. C. Wu, A. Bassamboo, O. Perry (2022)  When Service Times Depend on Customers' Delays: A Relationship Between Two Models of Dependence​. Operations Research, 70(6): 3345-3354.


8. C. Wu, C. Jin, Y. Chen (2022)  Managing Customer Search via Bundling. Manufacturing & Service Operations Management, 24(4): 1906-1925.


9. C. Jin, Q. Liu, C. Wu (2021)  Selling Multiple Units to Strategic Consumers. OR Letters, 49(2): 191-196. 


10. C. Wu, A. Bassamboo, O. Perry (2019)  Service Systems with Dependent Service and Patience Times. Management Science, 65(3): 1151-1172.

IEDA 6100 Queueing Theory (PhD)

IEDA 4510 Risk Management (Undergraduate)

IEDA 4100 Integrated Production Systems (Undergraduate)

IEDA 3460 Demand and Supply Analytics (Undergraduate)